FQA

  • Q: Why does UTag fail to connect/fail to match? 
    A:This phenomenon may be caused by several reasons and solutions:
    1.Network reason, restart network, restart APP.
    2.It may be connected by others and not removed, need to reset the UTag.
    3.IC burning problem, please contact customer service.
    4. Connecting to the Apple cell phone many times in a row, the Apple server will default to an illegal connection, it will be blocked. Please wait for half an hour to refresh.

  • Q: Why does UTag's location refresh speed so slowly?
    A：

    There can be several reasons for this phenomenon:
    1.No Apple devices around to send signals.
    2.The battery is low.
    3.Bluetooth of the connected device is not enabled.
    4.UTag placed in an outdoor environment where the location is updated infrequently.
    5. Poor signal, such as basement, elevator and other weak signal areas.

    Solution for this phenomenon:
    1. Make sure there are Apple devices around: Place the UTag in an environment with Apple devices in order to refresh the location by the signal of other devices.
    2. Check the battery level: If the UTag battery is low, you need to replace the battery. Follow the UTag's instructions to replace the battery and make sure the battery is installed correctly.
    3. Enable Bluetooth: Check if Bluetooth is enabled on iPhone, if it is disabled then enable Bluetooth and try to update UTag's location.
    4. Move the UTag: If the UTag has been parked in a location for too long, try moving it to recalibrate it and check if it works.
    5. Make sure the UTag is associated with an Apple ID: Make sure the UTag is associated with your Apple ID and that your iPhone and UTag use the same Apple ID.

  • Q:Why does UTag batteries are not full/battery duration is short?
    A: The UTag uses a removable coin cell CR2032 battery, which is more difficult to measure the power level, and in actual use, the power level display may not be accurate and has an error. Therefore, the actual use of the battery usually prevails. When the UTag'power is low, the matching device will send out an alert to inform the user that the battery needs to be replaced.

  • Q: Why does UTag make a sound when touched?
    A:Tag class Find my products have a motion sensor. The main role of this sensor is to prevent malicious tracking of others.
    1. When a device is bound to track another Apple phone user, the device and the tracked person's movement trajectory is highly consistent with the time, about tracking 1 hour or so, the tracked person's Apple phone will send a reminder of a device tracking him to move;
    2. If the customer does not have an Apple cell phone, the tracked person, Android phone can not receive a reminder, but the tracking device is static for a few hours, as long as the device is moved or touched, the device itself will make a sound to remind the tracked person.
    3.For the tracked person does not have an Apple phone, can not receive tips, Apple for Android phone users developed an APP called Tracker Detect, used to prevent malicious tracking, Android phone users can download and install this APP, after installation, if the tracked again, the phone will also receive a reminder of being tracked.

  • Q: What is the longest distance the UTag can be located?
    A:The UTag can be made to work at unlimited distances as long as there is an area with signals such as Bluetooth, internet, etc. UTag's effective Bluetooth-based tracking distance is about 10 meters. Beyond the range of Bluetooth, a network of more than one billion Apple devices can capture the AirTag's weak Bluetooth signal and anonymously locate and notify the owner in the background, even if it has moved away from the owner.